Policy
Delivery policy
Last updated: 19 October 2026
This policy applies to services sold by MACHINES - WORDS (Pty) Ltd, trading as Machines + Words, registration number 2026/713540/07.
In short. Every service is digital and is delivered online. Nothing is shipped, so there are no shipping costs and no courier.
How each service is delivered
| Service | Delivery time | How you receive it |
|---|---|---|
| The Booked-Call Front Page | Live within 7 days of your words and photos | Your front page, built from the free demo you saw before paying. We put it live on your website together, with you or whoever looks after your website. I never ask for passwords. |
| The Founding Client setup (US$750) or the Booked-Call Machine setup (US$2,500) | Your front page live within 7 days of your words and photos. The rest live within 21 days of your intake form | Your front page, built from the free demo you saw before paying, put live together with you or whoever looks after your website. One shared-screen install session of about 90 minutes, in your own tools. The Substack welcome email comes as a draft for you to paste in. The weekly numbers sheet is shared with you. Your private client HQ opens with your own private sign-in link. I never ask for passwords. |
| The Booked-Call Machine, monthly (US$1,000 a month) | Every Friday, and every month | A weekly numbers check each Friday, 1 test a month, 4 new door blocks, and a 30-minute monthly review. Founding Client: the monthly is on the same plan as the setup. Booked-Call Machine: the monthly link is sent at go-live. |
| The 2-minute check and its emails | Free | The result shows on the page. The 5 emails come 1 a day over 5 days. |
When the clock starts
- The 21 days start when I receive your completed intake form.
- If a link you gave me does not open, the clock starts when I receive one that does.
Confirmation of delivery
Each delivery is sent to the email address you paid with or wrote to me from. If you did not receive it, email hello@machines-words.com.
Late delivery
If I miss a delivery date by my own fault, you get a full refund for that service. The refund policy and the cancellation policy explain how.
See also the terms of service.